You may be unable to sign in to the Aurea Skyvera Support portal or you haven't received any credentials.
To solve this issue please visit this reset password page to set up your password. https://support.skyvera.aurea.com/hc/en-us
Once done, please navigate to https://support.skyvera.aurea.com and click the Sign in link at the top-right of the page.
After this, you should be able to raise a request by clicking the button at the top-right of the page: